Building Community - Kudos to Hailey Public Library

The Hailey Public Library received a $5,000 outreach award to host a free emergency preparedness and planning community event. The event was held on October 23, 2010. The event “Ready Hailey” partnered with local agencies and community organizations to bring information specific to emergency preparedness and planning to the community.

The goals of the event were:

1. Participants will have a better understanding of how to access information, both in an emergency and in planning or preparing for an emergency.
2. Participants will have an improved knowledge of emergency preparedness and planning.
3. Participants will better know what to do in an emergency.

The event made use of select information and tools provided through FEMA’s “Ready America” campaign (www.ready.gov). Also, Hailey prepared and provided customized local emergency information specific to Hailey residents. Project partners assisted with providing this information and worked with Hailey to provide streamlined, easy to use materials that were distributed to participants. Project partners were in attendance the day of the event to talk about emergency preparedness issues, distribute materials and answer participant questions. Participants included organizations such as St. Luke’s Wood River Medical Center, Air St. Luke’s, Idaho Power, Red Cross, Hailey Police and Fire Departments, La Alianza Multicultural Center, Blaine County Disaster Services, Boy Scouts, LDS Church, National Weather Service, Albertson’s, Treasure Valley Coffee, Blaine County School District, Crisis Hotline, and Wood River Amateur Radio.

The event featured the distribution of 200 72-hour emergency kits.

Hailey’s application for the award pointed to recent emergency situations (last winter’s extended power outage and the Castle Rock Fire) as examples of the community’s need for better knowledge and information of emergency preparedness and planning.

Ready Hailey was a strong outreach component to citizens which identified both citizen and government roles in various types of emergencies and trained practical steps to take before, during and after emergency events.

It was a very successful event!

This project has been funded in whole or in part with Federal funds from the National Library of Medicine, National Institutes of Health, Department of Health and Human Services, under Contract No. NO1-LM-1-3516 with the University of Washington.

Tips

I came across all three of these tip sheets this week -- must have been a sign to write something -- I cannot say anymore that what has already been stated, so in this case, I will send you to the source.

Tips for Managing Personal Change by Roy Tennant : this provides some quick, common-sense guidelines for dealing with any type of change in your life.

10 Tips for Managing Information Overload by Liz B. Davis: another quick read the next time you are feeling overwhelmed, take time to read it and reflect for a minute -- the rest of your day will be much better.

Top 10 Tips for Pursuing Lifelong Learning with an Informal Lens : And of course my favorite topic - learning -- here are some basic guidelines on how to continue your learning in an informal environment -- you don't have to register for a formal class to learn!

I hope you find these helpful!

Outdated Technologies??

Earlier today at the CE Forum 2010 in Denver, we were talking about using e-readers and how some libraries have been implementing that technology into their collection development plans. Now, tonight I am reading a blog that list 11 technologies that are destined to be discontinued -- soon. Among those are fax machines, landline phones and -- wait - e-readers. Check it out at the Committed Sardine blog... just don't get too comfortable usin any one technology!!

CE Forum Day 1

State reports included a wide range of continuing education resources for all areas from literacy to technology and leadership. A Tech 2.0 Panel presented information about tools and personal learning networks including exploring Skype and Netvibes -- more info on the CEForum Wiki look under Forum 2010 Resources. Overviews and user reviews were presented on web conferencing tools: Elluminate, Adobe Connect, GoToMeeting, and Yugma.

Josephy Sanchez from Red Rocks Community College, presented an engaging talk about e-readers and cutting edge technology -- How 2.0 technology is really based on the same philosophy of libraries. How does that impact library services, policies and procedures.

CE Forum 2010

Sharon Morris and Michelle Gebhart have done an outstanding job of organizing the 2010 CE Forum. A wide variety of extra curricular activities after a day full of focusing on continuing education for librarians. Thanks a bunch.

Today we did a meet and greet at the State Library which is in the Department of Education building, then moseyed over to the Brown Palace to check in and clarify the schedule for the next couple of days.

Some of went to Lucky Strike for Bowling while others ventured into other areas of Denver cuisine.

Getting Permission

At our last SPLAT meeting we discussed work-life balance issues, the culture of libraries and the future for attracting library staff. While we immediately gravitated toward why working in libraries may not provide an individual with the ideal work-life balance, we did recognize that it is a personal responsbility also. This led to several creative ideas such as library job swaps, sabbaticals for library staff, and others.

Of course the first question is how does one initiate that? My comment was that it takes conversations -- and I think you will find that David Lee King's two posts on Getting Permission and Help Others Get Permission provide great food for thought and potential action!

What is SPLAT? Special Projects Library Action Team -- a grassroots, statwide crow's nest -- keeping tabs on the pulse of trends and technology for Idaho libraries and library staff!

Training Resources

I have just published a list of web-based training resources for anyone who either works in a library -- and/or uses a library. There are some exceptional resources for information literacy for those school librarians in search of the perfect tutorial. You can access this list via WebJunction Idaho.

ALA Conference 2010

Now that the dust has settled, and I have returned to reality -- I have had an opportunity to put my ALA notes together. You can read them at Shirley's Notes.

Some of the highlights include Frontline Advocacy Toolkit; Libraries and the National Broadband Plan; Library Services to an Aging Population; Cutting Edge Technology-Based Services; Learning Roundtable Showcase; Poster Session; Emerging Leader Projects; US Public Libraries and e-Government Services; Library Support Staff Certification Program; and the Unconference!

You can find my notes on Midwinter here

ALA 2010 Advocacy

Frontline Advocacy is a new resource for all librarians -- the key is that anyone can be an advocate for libraries, regardless of your position. Thanks to the vision of ALA President Camila Alire, there is now an online toolkit for anyone to develop advocacy skills for libraries. She charged attendees at the Friday afternoon pre-conference to conduct at least two frontline advocacy trainings sometime durin 2010.

Check out Advocacy University at http://www.ala.org/frontlineadvocacy

ALA 2010

Unconference ALA ... about 50 librarians met to unconference -- six topics were selected to discuss and present a 5 minute summary of the discussions. Topics included Digital Divide, Change, Mobile Web, Service Trends and Employment.

I was involved in the Change discussion -- stages of change, how to create change, proactive change, and change is slow. Overall summary is that change does take time, flexibility, consideration of needs (staff, system, end-users), and conversation. It is better to be looking to the future and trends, identify ways to initiate change in order to create change that works -- not just change because an event requires it.

Tech Trends Midwinter ALA 2010

This is a great hour-long overview of the what did and didn't happen at ALA Midwinter in Boston in January 2010.  Four techys give their 10 minute overview with a few Q&A's.  You will hear about
www.thecopia.com -- a new social e-book platform
www.blioreader.com -- a new ebook platform designed for the visually impaired

Mobile Discovery Tools:  MyLibrary, Polaris Mobile PAC, OCLC/Red Laser, Library Thing/Local, SyrsiDynix BookMyne
Augmented Reality -- what it is and how it might be used by libraries
Discovery Systems
Failing to Win -- a cultural shift in viewing failure as a part of success, rather than a negative
Finally, flexibility, deconstruction, serendipity, and community as growing trends in the transition of the library world as well as the world as a whole.
Two final apps:  Foursquare and GoogleBuzz

Get your favorite beverage or snack and enjoy!  Listen

Laura Moore Cunningham Foundation

The Laura Moore Cunningham Foundation is one of Idaho’s oldest and largest charitable foundations. The Foundation provides over four hundred fifty scholarships to Idaho students at community colleges, technical colleges and universities every year. The Foundation also funds nonprofit organizations throughout the State of Idaho through a competitive grant process every year, strengthening our communities and the state as a whole.

Current Application

User Experience -- Not Just a Trend

Steve B in his blog Designing Better Libraries states "... that user experience should be at the foundation of what drives the library to deliver memorable and unique experiences, and that it must become a core guiding strategy for the present and future."

Unlike technology tools and applications (eg., texting, e-books, blogs, email, etc.) which keep changing at a mind-numbing rate, User Experience (UX) is here to stay.  People are here to stay.  And the focus of the library should be on the UX -- this is what brings 'em back -- creates sustainability -- and generates library supporters.  This is one component of a business model that can be adopted by each and every library into their strategic plan and daily work flow.
 
Create a UX that meets the needs of the community.  If it is a quiet place to study and learn ... then create that.  If the community needs a social place to congregate, then so be it.  This will require the library staff to be very much aware of their community as well as flexible to incorporate the right combination of UX.  Be sure though it is the needs of the community that are being met and not just what library staff "thinks" the UX should be.  Definitely a challenge ... however, libraries are up to it!

User Experience

User Experience as presented by Jesse James Garrett is captured in Lori Reed's blog post on the Learning RoundTable Blog ... I loved the piano staircase! When I was at ALA Midwinter in Boston this week .. I didn't encounter the conversation of user experience too much...seemed to me the conversations still focused on the tools ... not the users... mmmm.... How can you make a routine task fun for your library users?

Simple Advice

On the Learning RoundTable blog, Marianne Lennox posted some basic advice on customer service. Here are her ten points -- go to the blog post to read it all!

1. Greet every customer
2. Be aware of non-verbal clues
   
3. Listen
   
4. Restate the problem or question
   
5. Be Empathetic
   
6. Provide alternatives to “No”
7. Reserve judgment
   
8. Get (back) to them as soon as possible
9. Follow your gut instinct
10. Thank them for using the library

Nothing earth-shattering or magic -- just common sense and everything our mothers tried to teach us!