Simple Advice

On the Learning RoundTable blog, Marianne Lennox posted some basic advice on customer service. Here are her ten points -- go to the blog post to read it all!

1. Greet every customer
2. Be aware of non-verbal clues
   
3. Listen
   
4. Restate the problem or question
   
5. Be Empathetic
   
6. Provide alternatives to “No”
7. Reserve judgment
   
8. Get (back) to them as soon as possible
9. Follow your gut instinct
10. Thank them for using the library

Nothing earth-shattering or magic -- just common sense and everything our mothers tried to teach us!