- Greet every customer
- Be aware of non-verbal clues
- Listen
- Restate the problem or question
- Be Empathetic
- Provide alternatives to “No”
- Reserve judgment
- Get (back) to them as soon as possible
- Follow your gut instinct
- Thank them for using the library
Wednesday, January 20, 2010
Simple Advice
On the Learning RoundTable blog, Marianne Lennox posted some basic advice on customer service. Here are her ten points -- go to the blog post to read it all!
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